Privacy Policy

Introduction

Feda General Trading W.L.L  is an online handmade jewelry retail store. The jewelry is designed by Feda Alawadhi. The pieces are made with gold, diamonds, and precious gems, etc..

This is our Privacy Policy that acknowledges and maintains privacy between Feda General Trading W.L.L (“Company”, “we”, “us”) and any person who buys any product(s) from the Company, or use our services and/or Website (“the Customer” or “you”), created by the Company to make accessible the services and products offered by the Company.

(“Website”) means a set of related web pages located under HTTPS://BYFIDA.COM/ domain name, created by the Company as a digital platform to make accessible the services offered by the Company’s best legal and certified sources to the client. By using the Website, you agree to be bound by our Privacy Policy. This policy is also subjected to our Terms of Service.

Information We Collect

We collect your name, email address, phone number, home address, civil ID number or passport for non-Kuwaiti users, when you are placing an order or have placed an order and/or registering an account on our Website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor Hesabe Merchant payment gateway or K-NET, and we encourage you to review their privacy policy and contact them directly for responses to your questions.

How We Use Information Collected

We use your information collected to:

  • Process orders placed via the Website.
  • Facilitate proper operation of services; we access the information collected for the efficacy of communication between the Company and the Customers.
  • Create and manage your account.
  • Create sales patterns and information collected from our customers. This information is never disclosed but only used for analysis.
  • Notify you of any updates to the Website.
  • Facilitate marketing communications such as newsletters.

User Account

You agree to update your account information as necessary. Should you decide to deactivate your account or request for the Company to do so, we will delete your account and information from our databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with order fulfilment or queries, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Disclosure Of Information Collected

The Company may use affiliates, software engineers, application development providers, under contract who provide Website development and maintenance that requires the provision of information collected, to accommodate the full operation of the Website. We limit the information provided only to those that are material to the functionality of their services. Our contracts with them require them to maintain the confidentiality of such information.

We may disclose your information to comply with a legal/regulatory obligation or to protect against legal liability. Your information may also be subjected to disclosure in the event of defending the rights and property of the Company, its affiliates, and/or service partners under any circumstance whatsoever.

Third Party Payment Processor

The Company uses a third party payment processor at checkout: Hesabe Merchant payment gateway or K-NET to process payments made to us via the Website. 

Retention Of Information

We retain information collected from the Website only for Company records, for so long as is necessary to the operation of the Company, and/or required by applicable law/regulation. You agree to these terms to remain valid after termination of our contract with you.

Verification Of Information

We use industry standard methods to verify a user’s accounting credentials to validate your access to our system.

Security Of Data

The security of your data is important to us, and we strive to use commercially acceptable means to protect information collected via our Website. However, we cannot guarantee its security.

Account Termination

If your Website Account is terminated for any reason, either by you or the Company, we may permanently delete your data from our servers in accordance with applicable law and regulations. Company is under no obligation to return data to you after the Account is canceled. If data is stored with an expiration date, we may also delete the data as of that date. Data that is deleted may be irretrievable.

Children’s Online Privacy

We do not knowingly collect or maintain personal information from persons under the age of eighteen (18) or send them requests for any information. If you are under the age of  eighteen (18), you should not furnish us with any identifiable information about yourself without a parent’s consent. If we learn that personally identifiable information of persons under eighteen (18) years of age has been collected via the Website without parental consent, we will take the appropriate steps to delete this information.

Change Of Control

In the event, the Company sells all or a portion of our assets, undergoes a merger or acquisition by another entity, we may transfer your information to the successor entity. If we go insolvent or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.

Modification Of Privacy Policy

The company reserves the right to modify this Privacy Policy any given time. Should there be any alterations, the company will notify you

Limited Liability

YOU UNDERSTAND AND AGREE THAT ANY DISPUTE OVER PRIVACY IS SUBJECT TO THE TERMS OF SERVICE OF OUR WEBSITE (INCLUDING ANY INDEMNIFICATION AND LIMITATIONS ON DAMAGES CONTAINED THEREIN).